1. I am not able to take the test properly.

2. I am not getting the selected test module.

3. Nothing is happening if I click on continue button in the button panel overview screen.

4. I took the test but I can’t see my reports.

5. Incorrect names are shown in reports.

6. My test got aborted in the middle.

1.I am not able to take the test properly.                             Top

You should have a minimum 56Kbps line to run the Test.
Please avoid using browser back/forward buttons for ensuring the proper functionality of SWcaliber.

2. I am not getting the selected test module.   Top

Please empty the 'Temporary Internet Files' before starting the Test for ensuring the proper functionality of SWcaliber.
Please make sure that per-session cookies are enabled in your browser using the following procedure.

Go to 'Tools' on your browser.
Go to 'Security' option.
Go to 'Custom level' icon at bottom 'click' on it.
Go to 'Cookies' and if it is not in 'enabled' condition, enable it.

3. Nothing is happening if I click on continue button in the button panel overview Screen.                                         Top

Please make sure that it is downloaded completely.
You should have a minimum 56Kbps line to run the Test.

4. I took the test but I can’t see my reports.            Top

Your internet connection may be disconnected in the middle of the test and it is marked as incomplete. Please take the test again. (Please refer the procedure to take the incomplete test in point # 6.)

5. Incorrect names are shown in reports.                          Top

Please empty the 'Temporary Internet Files'.
If reports are not shown correct even now, Please make sure that per-session cookies are enabled in your browser and take the test again. The procedure for enabling the cookies:

Go to 'Tools' on your browser.
Go to 'Security' option.
Go to 'Custom level' icon at bottom 'click' on it.
Go to 'Cookies' and if it is not in 'enabled' condition, enable it.

6. My test got aborted in the middle, what to do?  Top

If by any chance your Test is interrupted before completion of the Test, you can restart the Test by Logging in again with the same Test Password (wherever applicable, enter the Name of the Test taker exactly same as entered earlier). Select the same module, the Test for which was interrupted earlier.